PSEG Long Island is mobilizing for potentially severe thunderstorms that may impact the service area Monday afternoon and evening.
The weather front is expected to arrive this afternoon and last into the evening, possibly bringing lightning, large hail and wind gusts that could exceed 55 mph, enough to topple trees and bring down branches on wires.
“PSEG Long Island has been carefully tracking the possible severe weather, and we encourage our customers to prepare,” said Rich Henderson, senior director of Transmission and Distribution Operations at PSEG Long Island. “As we watch the forecast, we have performed system and logistic checks, and have a full complement of personnel who can jump into storm mode if needed. In the event of any outages, our crews will work to safely restore service as quickly as conditions will allow.”
During this storm, PSEG Long Island may use an enhancement to its outage communications process to increase the accuracy of estimated times of restoration (ETRs). With this enhancement, customers contacting the Call Center early in the storm may receive an “Assessing Conditions” message rather than an ETR message. This will allow crews to assess storm impact first to provide more precise ETRs. For more information about this process, visit https://www.psegliny.com/outages/estimatedrestorationtimes.
COVID-19-related storm processes remain in place to ensure the health and safety of employees and the public. To that end, we ask that customers remain in their homes when crews are working nearby. If customers must speak with our crews, we ask them to practice responsible “physical distancing” and remain at least 6 feet away.
Customers are asked to note the important storm safety tips below and to visit https://www.psegliny.com/safetyandreliability/stormsafety for additional storm preparation information.
Customer Safety:
- Downed wires should always be considered “live.” Please stay away from them, and do not drive over or stand near them. It is best to maintain a distance of at least 30 feet from a downed power line. To report a downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075 or call 911.
- Electric current passes easily through water. If you encounter a pool standing water, stop, back up and choose another path.
- Never use a generator, pressure washer, or any gasoline-powered engine inside your home, basement, or garage or less than 20 feet from any window, door, or vent. Use an extension cord that is more than 20 feet long to keep the generator at a safe distance
Stay connected:
- Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more.
- Report an outage and receive status updates by texting OUT to PSEGLI (773454). You can also report your outage through our app, our website at www.psegliny.com/outages or with your voice using the Amazon Alexa or Google Assistant app on your smartphone.
- To report an outage or downed wire, call PSEG Long Island’s 24-hour Electric Service number at 800-490-0075.
- Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm.
- Visit PSEG Long Island’s MyPower map for the latest in outage info, restoration times and crew locations across Long Island and the Rockaways at https://mypowermap.psegliny.com/